Terms of service

In effect as of 19 April 2026

These General Terms and Conditions of Sale (hereinafter the "GTC") govern all sales concluded through the website oriive.com, published by Flux Entreprise, operating under the trade name ORIIVE.

Any order placed on the website implies the customer's prior, full and unreserved acceptance of these GTC.

Article 1 — Purpose

The purpose of these GTC is to define the conditions under which Flux Entreprise sells, under the ORIIVE brand, sportswear, shapewear items and accessories (hereinafter the "Products") via the oriive.com website.

Article 2 — Seller identification

Name	Flux Entreprise (trade name: ORIIVE)
Legal form	Sole proprietorship
SIREN	930 752 571
SIRET	930 752 571 00016
Registered office	Boulogne-Billancourt (92), France
Contact	contact@oriive.com

Article 3 — Products

The Products offered are described and presented as accurately as possible. The photographs illustrating the Products do not form part of the contract and may not give rise to any liability on the part of Flux Entreprise in the event of a minor difference with the product delivered (variations in shade due to screens, for example).

Flux Entreprise reserves the right to modify the composition of its catalogue at any time.

Article 4 — Prices

Prices are stated in euros (€), all taxes included (VAT not applicable, Article 293 B of the French General Tax Code). Delivery charges, indicated separately, are added to the price of the Products.

Free standard delivery in mainland France on orders of €75 or more.

The prices applicable are those in effect at the time the order is finally confirmed. Flux Entreprise reserves the right to modify its prices at any time; changes do not apply to orders already confirmed.

Article 5 — Orders

The ordering process takes place according to the following steps:

Selection of the Products and addition to the cart
Verification of the cart contents
Entry of delivery information
Selection of the delivery method
Acceptance of these GTC
Secure payment
Receipt of an order confirmation e-mail

The sale is deemed concluded at the time the order confirmation is sent by e-mail. Flux Entreprise reserves the right to refuse or cancel any order on legitimate grounds (suspicion of fraud, abnormal order, ongoing dispute).

Article 6 — Payment

Payment is made online by credit card (Visa, Mastercard, American Express) via the secure platform Shopify Payments, PCI DSS Level 1 certified. Banking data is encrypted and is never stored on our servers.

The amount is charged at the time the order is confirmed. In the event of a payment authorization refusal, the order is automatically cancelled.

Article 7 — Delivery

7.1 Zones and lead times

Zone	Estimated lead time	Rate
Mainland France — Standard	3 to 7 business days	Free from €75 / €4.95
Mainland France — Express	1 to 3 business days	€9.95
Belgium, Luxembourg	5 to 8 business days	€6.95
Germany, Spain, Italy	5 to 10 business days	€7.95
Rest of the EU	7 to 12 business days	€9.95
Switzerland	7 to 12 business days	€12.95
International	10 to 20 business days	Depending on destination

Lead times run from the date of dispatch and are given for information purposes only.

7.2 Processing

Orders are prepared within 1 to 2 business days following payment confirmation. An e-mail containing a tracking number is sent to you as soon as the order is dispatched.

7.3 Receipt

In the event of a damaged parcel or apparent non-conformity, the customer must lodge reservations with the carrier and notify Flux Entreprise within 48 hours at the address contact@oriive.com, attaching photographs.

Article 8 — Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the customer has a period of 14 calendar days from receipt of the Product(s) to exercise their right of withdrawal, without having to give reasons for their decision.

ORIIVE extends this period to 30 calendar days as a commercial gesture.

Procedure:

Notify your decision by e-mail to contact@oriive.com, stating your order number
Return the Products within a maximum of 14 days following the notification

Conditions:

Products in their original condition, unworn (except for trying on), unwashed, with tags attached
For underwear and swimwear: the protective hygiene strip must be intact
Return shipping costs remain the responsibility of the customer, except in the event of an error on our part or a defective product

Article 9 — Refund

The refund is made within 14 days following receipt and inspection of the returned Products. It is made using the same means of payment as that used for the initial order.

Product amount: refunded in full
Initial delivery charges: refunded in the event of a full return of the order (at the standard rate)
Return shipping costs: the responsibility of the customer (except for a defective item or shipping error)

Article 10 — Legal warranties

Independently of any commercial warranty, the customer benefits from:

The legal warranty of conformity (Articles L.217-3 to L.217-20 of the French Consumer Code). The customer has a period of 2 years from delivery of the goods to take action.
The warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code). The customer may choose between rescission of the sale or a reduction in the price in accordance with Article 1644 of the French Civil Code.

In the event of a lack of conformity, the customer may choose between repair and replacement of the goods, subject to the cost conditions provided for in Article L.217-12 of the French Consumer Code.

Article 11 — Liability

Flux Entreprise may not be held liable for the total or partial non-performance of its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code, including in particular: natural disasters, postal service strikes, pandemics, governmental decisions.