Shipping policy
Effective as of April 19, 2026
Free shipping over €65
At ORIIVE, receiving your order should feel as good as wearing our pieces. That's why we offer free standard shipping within mainland France on every order over €65.
Zones, delivery times and rates
| Destination | Method | Estimated time | Rate |
|---|---|---|---|
| Mainland France | Standard | 7 to 10 business days | Free over €65 — otherwise €7.99 |
| Mainland France | Express | 1 to 3 business days | €10.99 |
| European Union | Standard | 7 to 12 business days | €22.00 |
| Switzerland, United Kingdom & rest of world | Standard | 10 to 20 business days | €29.00 |
Delivery times are calculated from the shipping date and are indicative only. They may vary depending on the carrier and the period.
Order preparation
Each order is carefully prepared within 1 to 2 business days after payment confirmation. Your pieces are checked, folded and packed in packaging designed to limit our environmental footprint.
Tracking your parcel
As soon as your order ships, you receive a confirmation email containing:
- Your tracking number
- A real-time tracking link with the carrier
You can also check your order status from your customer account on oriive.com.
Receiving your order
Damaged parcel
If your parcel arrives visibly damaged:
- Note precise reservations with the courier at the time of signing
- Take photographs of the parcel and the affected products
- Contact us within 48 hours at contact@oriive.com with your order number and the photos
We will arrange a replacement or refund as soon as possible.
Parcel not received
If your parcel is not delivered within the maximum time indicated:
- Check the tracking status via the link received by email
- Contact us at contact@oriive.com
We will open an investigation with the carrier and offer you a solution (reshipment or refund) within 7 business days.
Important information
- Address: please make sure your delivery address is correct when ordering. Flux Entreprise cannot be held responsible for a delay or delivery error resulting from an incorrect or incomplete address.
- Customs duties: for deliveries outside the European Union, customs duties or import taxes may apply. These charges are the responsibility of the recipient.